Thinking in Systems

Trace second-order effects, find leverage points, and stop solving symptoms instead of root causes.

Every team has 'that problem' that keeps coming back. Root Cause Analysis is the discipline of asking 'but why?' until you find what actually needs to change. Deming demonstrated that 85% of problems are systemic — caused by processes, not individuals.

The DIG Framework

Define the Gap · Investigate the Chain · Gather Evidence · Root

"Every system is perfectly designed to get the results it gets." — W. Edwards Deming

Key Insight

85% of organizational problems are caused by processes and structures, not individuals.

What's In Every Kit

• 1 Facilitator Guide
• 10 Participant Workbooks
• Scenario Cards

Your manager facilitates. Your team practices. No external trainer required.

Session duration: 60–90 minutes · Up to 10 learners per kit