You've probably felt it: that moment in a meeting where you have an idea but don't raise your hand. Or you notice a problem but stay quiet. Or someone else...
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Every manager faces them: the conversation about performance that's slipped, the feedback on behavior that's affecting the team, the redirection of someone who's off track, the conflict that needs addressing....
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The question seems obvious. Managers manage. They assign work, hold people accountable, move projects forward. But this functional definition misses what actually separates exceptional managers from adequate onesâand misses what...
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