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Conflict Resolution Playbook

The five Thomas-Kilmann conflict styles, a self-assessment, and a structure for mediating conflict between two team members.

The five Thomas-Kilmann conflict styles, a self-assessment, and a structure for mediating conflict between two team members.

Conflict is productive friction, not dysfunction to avoid — but most people default to one conflict style regardless of fit. This playbook covers the five established conflict styles (competing, collaborating, compromising, avoiding, accommodating), a reflection-based self-assessment, and a mediation structure for when you're facilitating between two other people. Pairs with the Difficult Conversation Scripts Pack for 1:1 situations. Instant digital download.

Includes: Guide (.docx)

Instant digital download — delivered immediately after purchase.

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Delivered as downloadable files — yours to keep and reuse.

Build It With Your Team

This toolkit's companion Lab is Lab 11: Conflict as a Catalyst — a facilitated session that builds the underlying skill with your whole team, no external trainer required.